The root of the problem (Spread)

Root cause analysis (RCA) is an attempt to solve a problem by first identifying its causes.

RCA is used when you want to do more than find a solution; where the root causes of the problem must be eliminated and prevented from recurring.

Several techniques exist to help you in RCA. This spread, based on the Celtic Cross, examines various angles to understanding the problem.

1. The problem
2. The main challenge to overcome
3. What you know
4. What you hide
5. What has contributed to the problem?
6. What else?
7. What role did you play?
8. What role did your environment play in this problem?
9. What role did emotions play?
10. Where is this leading to?